FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What materials are your headbands made from?
We use premium materials including velvet, satin, knotted fabric, pearl, plastic, and soft elastic. All materials are chosen for comfort, durability, and style. Details are listed on each product page.
6. Are the headbands suitable for all hair types?
Yes. Our headbands are designed to work well with straight, wavy, curly, thick, and fine hair. Many feature soft backing or adjustable elastic for a secure, comfortable fit.
7. Do the headbands stretch?
Most styles have a slight stretch or elastic backing for a comfortable, one-size-fits-most fit. Exact details are provided on each product page.
8. Are the headbands good for workouts?
Yes. We offer sports headbands with strong grip and moisture-wicking materials, perfect for yoga, running, gym sessions, and other activities.
9. Will the headbands leave marks on my hair?
Our headbands are designed to be gentle. However, we recommend not wearing them too tight for long periods to avoid creases.
10. How do I clean my headbands?
Most fabric headbands can be hand-washed with mild soap and cold water, then air-dried. Velvet and pearl styles should be spot-cleaned only. Please refer to the care instructions on each product.
11. Are the headbands suitable for babies and toddlers?
Yes. We offer soft, gentle styles specifically designed for little girls and babies.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my headband arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.